Shipping Policy
At velotronz, we’re committed to getting your shoes to you quickly and safely. Here’s everything you need to know about shipping.
Processing Time
All orders are processed within 1-3 business days. You’ll receive a confirmation email once your order has shipped.
Shipping Methods & Delivery Times
We offer reliable shipping options to suit your needs:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Express Shipping: 1-2 business days
Delivery times may vary depending on your location and carrier availability.
Shipping Costs
Shipping costs are calculated at checkout based on your selected shipping method and location. Occasionally, we may offer free shipping promotions — keep an eye out for our special offers!
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Use it to monitor your package until it arrives at your doorstep.
International Shipping
We ship worldwide! Please note that international orders may be subject to customs duties, taxes, or additional fees, which are the responsibility of the customer. Delivery times may also vary for international shipments.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us immediately at support@velotronz.com. We’ll work with the carrier to resolve the issue or arrange a replacement.